Wednesday, October 23, 2013

Call Quality Methodology – a practical approach

Want to know more about Call Quality Methodology? It's time to go through the updated version of Lync Server Networking Guide v2.

What is CQM?

CQM is a holistic way to systematically define and assert call quality based upon the methods outlined in the Networking Guide. CQM divides a Lync implementation into ten discrete areas that impact quality, defining targets and a remediation plan for each one. CQM is a framework to tackle call quality problems – you can modify or extend it to address the particular conditions on your network.

For more details:

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