Wednesday, October 8, 2014

Microsoft Lync Call Quality Factors

If you are using a VoIP phone system (any platform), there is a good chance you have experienced poor call quality. Is this statement true? My personal experience of a decade into communications world, says something else. In my opinion, if the deployment is done with holistic understanding of product and considering various factors which determine call quality, then there is extremely remote chance of users experiencing poor call quality.

Many Lync customers complaint about the call quality issues. When they try to connect to a Lync conference or make a peer to peer call, the audio or video quality may be choppy, tinny, or delayed. Ever wondered what could be the contributing factors? In this article, we would try to understand such factors which play an important role in determining Lync call quality.

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